FAQ
Questions people often ask
Reaching out can feel like one more task on an already long list. Here are short answers to the common questions.
How do I get started?
Request an appointment through the secure client site, or call 224-523-3723 for a free 15-minute phone consultation. You don't have to have it figured out before we talk.
Who do you work with?
Adults 18 and older anywhere in Illinois, from young adults through elders. Family counseling is also offered.
Are sessions in person?
No. All sessions are telehealth by secure video, so you can join from wherever you feel most comfortable in Illinois. Appointments are available Tuesday through Saturday.
What happens in the first session?
During our first session, we'll explore what brought you to therapy and collaboratively decide how to help you make progress.
Do you take insurance?
Yes. LifeTree Counseling is in-network with Aetna and Optum / UnitedHealthcare. Self-pay is available, superbills are provided for out-of-network reimbursement, and FSA and HSA funds are accepted.
How much does a session cost without insurance?
A self-pay individual session is $150. You have the right to receive a Good Faith Estimate of what your services may cost.
Is telehealth confidential?
Yes. Telehealth sessions follow the same confidentiality standards as an office visit. Choose a private space where you feel comfortable talking.
What if I am in crisis?
This website and the client portal are not for emergencies. If you or someone else is in immediate danger, call 911. For mental health crisis support call or text 988.
Let's start with a conversation.
Start with a free 15-minute phone consultation. Or call 224-523-3723.